No. Safana is an independent, non-clinical medical travel coordination company. We may cooperate with multiple hospitals and healthcare providers to facilitate patient communication and travel arrangements. Safana does not provide medical advice, diagnosis, treatment, insurance, or guarantees regarding medical outcomes.

Hospitals invoice you directly for treatment. Safana's fee only covers coordination and travel support services, quoted separately and up front.

Many people traveling for medical care choose to bring a companion or family member. Safana can include companion accommodation, transportation, and travel coordination in the patient's personalized service proposal.

We can help translate and share documentation provided by your hospital with your home physician, and support coordinating any recommended local follow-up. Medical decisions remain between you and your doctors.

Timelines vary depending on the hospital, procedure, and visa requirements. We recommend reaching out as early as possible, and we'll work with whatever timeline you have.

Scope
This Privacy Policy applies to Safana Travel (“Safana”), gosafana.com, and the Safana Android app (package name: com.gosafana.app). Safana provides non-clinical medical travel and travel coordination; it does not provide medical advice, diagnosis, treatment, or insurance. Last updated: October 14, 2026.Information you choose to provide
You may voluntarily provide your name, email address, phone number, inquiry details, requested support, approximate travel timing, companions, and any message you choose to write. We use information you send to respond to your inquiry and coordinate the communication and travel support you request. Do not include passport numbers, detailed medical records, insurance information, or other highly sensitive personal information in the inquiry form or email. The current app does not offer medical-record uploads.Inquiry drafts and external services
The Android app prepares a WhatsApp or email draft and opens the relevant external app so you can review, edit, and choose whether to send it. Preparing a draft is not a backend submission to Safana. No inquiry backend or request-tracking service is connected in the current app. Safana receives inquiry information when you choose to send it through the external service. WhatsApp, your email provider, and websites or social services you open have their own privacy policies and control how they process information. Opening a draft can make its contents available to the selected external app before you send it.

Local app and website storage
The Android app uses AsyncStorage to store your language, selected Medical/Tourism/Beauty mode, and day/night preference on your device. Preparation checklist selections are also stored locally. These settings support your chosen experience and let you resume your checklist; they are not submitted to Safana by the audited inquiry flow. The website uses browser-local storage for preferences and preparation checklist selections. Clear the app’s storage through Android settings to remove its local data, or clear this website’s site data in your browser. Device backup and restore behavior is controlled by your device settings and platform; clearing local data does not delete messages already sent to external services or Safana.Use and sharing
Safana does not sell your information. We use voluntary inquiry information to reply and provide the coordination you request. Consistent with our existing practice, we share relevant information only with the specific hospitals, clinics, transportation providers, or accommodation providers needed to fulfill your request, and with your knowledge. Those providers handle information under their own policies. We do not describe local preferences or checklist selections as being shared with these providers.

Retention, deletion, and contact
Our existing practice is to keep inquiry information only as long as needed to assist with your inquiry; this policy does not promise a fixed retention period or automatic deletion. To request access, correction, or deletion of information you sent to Safana, or ask privacy questions, email contact.safanaiq@gmail.com and identify the inquiry using the contact details you used. Do not send sensitive medical records to verify a request. We will review your request and explain any information that must be retained and why. Deleting app or browser data does not delete correspondence held by Safana, WhatsApp, email providers, or other recipients; contact the relevant service or recipient for its copies.Data handling and policy updates
The current app’s inquiry flow relies on your review and choice to send through an external service, rather than a connected Safana submission backend. This policy does not claim that AsyncStorage is encrypted or make an encryption guarantee for external services. Avoid putting sensitive records in inquiry drafts. This policy describes the current audited app functionality and supported Safana practices; if these change, Safana will update this policy. Privacy contact: contact.safanaiq@gmail.com.

By using this website or contacting Safana, you acknowledge that Safana is an independent, non-clinical medical travel coordination company. Contacting Safana does not create a medical provider relationship, and nothing on this website constitutes medical, legal, or immigration advice.

Safana does not guarantee hospital acceptance, visa approval, treatment pricing, appointment availability, interpreter availability, or medical outcomes. Safana's coordination fees are separate from hospital or clinic treatment costs, which are billed directly by the healthcare provider.

This summary is provided for general information and is not a substitute for independent legal advice.

Safana does not provide medical advice, diagnosis, treatment, insurance, legal advice, or immigration advice, and does not guarantee medical outcomes. Medical services are provided independently by licensed hospitals, clinics, and healthcare professionals in Thailand — not by Safana.

Hospital quotations, availability, treatment decisions, and medical outcomes are controlled entirely by the respective healthcare provider. We encourage you to consult directly with your chosen hospital and, where appropriate, your own physician before making medical decisions.